ABOUT US

Patalya Thermal Resort Practice hotel has a total bed capacity of 312, with 156 rooms, 2 suites, 1 accessible room. All rooms have a minibar, a TV, satellite broadcasting, a bathroom, and a direct dial telephone in the room, a safe, carpet floor, bathroom with Thermal tub & WC, WiFi and a hair dryer. In addition, with its thermal waters and daily cleaning service in all the rooms, the unique beauty of Soğuksu National Park awaits you with Patalya hospitality.

OUR MISSION

• Our mission is to add value to the tourism of the region and the country, while providing our guests with a unique holiday, by providing the right product and service with happy and competent personnel, considering the expectations and needs of our guests.
 
OUR VISION
 
• To develop a human-oriented service approach by creating sustainable and developable tourism policies in the light of Başkent University's vision.

• To ensure that the products and services we offer are up to date, in order to ensure that all of our guests leave our hotel satisfied and with good memories.
• To provide the students of the Department of Tourism, Hotel Management and Tourism Management at Başkent University with the highest standards of education and practice, and to ensure that they have the highest level of theoretical and practical knowledge when they enter the sector.
 

OUR QUALITY POLICY;

• To raise our service quality above international standards in the light of ISO-9001:2015 Quality Management System standards.

• To meet guest expectations at the highest level and to be a leading company in the sector.

• To be compliant with national and international legislation and conditions;

• To serve by showing the necessary sensitivity with a preventive approach to food safety risks.

• To prevent accidents by minimizing all risks that may endanger the health and safety of our guests and personnel.

• To make the quality measurable, to ensure the continuous improvement of the system.

• To instill the understanding of “Continuous Improvement”, “Cooperation with Stakeholders”, “Creativity and Innovation” and “Social Service” in our hotel.

• To continuously train and develop our employees, to increase personnel satisfaction and team spirit awareness.

• To improve the competence, efficiency and performance of all personnel and to increase efficiency in our service processes by making self-evaluations within the scope of continuous improvement approach.

• Keeping guest and employee satisfaction at the highest level.

• To follow up and resolve complaints from our guests and to evaluate them in line with the principle of impartiality in a way that ensures guest satisfaction.

• To create environmental awareness as a hotel, and to leave a cleaner, healthier and safer environment for future generations.